Note: This page is a professional website policy template for HAMSAN Group of Companies. Final legal wording can be reviewed by your legal advisor according to your country, business model, services and applicable regulations.
Refund & Cancellation Policy
This policy explains refunds, cancellations and service adjustments where applicable.
- Refund eligibility depends on service type, project status and written agreement.
- Custom development or consulting may be non-refundable once work starts.
- Partial refunds may be considered for undelivered portions where applicable.
- Third-party service refund rules may apply.
Complaint & Grievance Policy
Clients, users and partners may raise concerns about service quality, delivery or account issues.
- Complaints should include clear details and supporting information.
- We review complaints fairly and respond within a reasonable time.
- Resolution may include clarification, correction, replacement or support action.